Preguntas frecuentes
How do I place an order?
Browse our shop, select the products you want and click "Buy now". Add items to your cart and proceed to checkout where you can review your order and complete payment.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Bizum for your convenience and security.
How long does shipping take?
Standard shipping takes 3-5 business days. We also offer express shipping (24-48h). You
Can I return or exchange an item?
Yes! We offer a 14-day return policy. Items must be unworn and in original packaging. Contact our support team to initiate a return or exchange.
How can I track my order?
Once your order ships, you
Do you ship internationally?
We currently ship to all of Spain and Portugal. International shipping to other countries will be available soon. Subscribe to our newsletter to stay updated.
What if my item arrives damaged?
We pack all orders with great care. If an item arrives damaged, please contact us within 48 hours with photos, and we
How do I care for my products?
Each product comes with care instructions. You can also check our blog for detailed care guides for different types of artisan products.
Do you offer customization?
Yes, we offer customization services on many of our products. Visit our Customization page for more information on how to create your unique piece.
Are the products really sustainable?
Absolutely. All our products are made with sustainable materials, local production and environmentally friendly processes. Transparency is one of our core values.
If you can't find what you're looking for, contact us.
We are available to answer all your questions about products, orders, and customization.