Terms and Conditions

Scope of the Contract

Next, we invite you to review the general terms and conditions of purchase that govern the use of the websitehttps://strambotica.es/en/ and that apply to society:

• Identity: STRAMBOTICA CB
• Tax ID: E73760001
• Registered office: Almansa Highway, Km 0.5, 30510 Yecla, Murcia, Spain
• Email: info@strambotica.es

Purpose and Proof of Acceptance

The purpose of these Terms of Service is to govern the relationship between strambótica (hereinafter the "COMPANY") and you (hereinafter the "CUSTOMER") with respect to all transactions conducted through this website.

Online purchases of the products offered by the COMPANY through this website shall be subject to the provisions of these General Terms and Conditions.

Products must be purchased by clicking the “PAY” button that appears at the bottom of the page when the CUSTOMER completes the order process, thereby expressing full acceptance of each and every one of the Terms and Conditions as displayed prior to the purchase of the products, which are always visible at the bottom of the COMPANY’s website.

Upon acceptance, the user becomes a CUSTOMER of the COMPANY as described in these General Terms and Conditions.

strambótica states that its website is intended exclusively for an audience over the age of 18.

Products and Intellectual Property

The items offered on the Website are a selection of clothing, jewelry, and accessories for men and women. The COMPANY holds full ownership of the intellectual property rights to the products featured on this website.

• Article Title
• Image from the article
• Item Description
• Available sizes and colors
• Composition
• Washing Instructions
• Retail price in euros

strambótica has made every effort to display the colors of its clothing and accessories as accurately as possible.

However, the colors displayed on your device's screen may vary depending on the quality or type of the device. Therefore, we cannot guarantee that the colors displayed on your device's screen will accurately reflect reality.

In addition, due to the characteristics of the natural materials used in the manufacture of some of the products, there may be variations in texture and color. These variations will not be considered quality defects or flaws.

Special offers, promotions, or discounts are valid until the date indicated or while supplies last.

Purchase Process

To purchase items, select them and add them to your shopping cart by clicking on the corresponding icon.

The shopping cart will contain the product code of the selected item, its name, size, chosen color, and price in euros (taxes included).

The price shown does not include shipping, and shipping rates will vary depending on the shipping method selected.

To complete the purchase, the CUSTOMER's personal information will be required, and it will be added to our database so that we can process the order.

Personal data provided by customers will be processed in accordance with the provisions of ourprivacy policy.

If you are a registered user, you can access the personal information you provided and details about your orders at any time.

Before placing the order, the customer will be presented with an order summary listing the product(s) added to the shopping cart, the total price (including shipping and taxes) with a breakdown of each item, and the order’s shipping information, so that the customer can confirm the order by clicking the button labeled “PAY.”

If you notice an error in your order before confirming payment, you can change any details by clicking the "Edit" button, or add or remove items.

Once the order has been placed, the order number will be provided on the website so that the customer can track the order at any time from their device.

In addition, an automated email will be sent to the address provided by the customer to acknowledge receipt of the order, including a description of the order and the personal information provided by the customer.

If you did not receive this message, it may be due to a temporary network issue or a typo in the email address you provided, so we recommend that you contact us.

Receipt of the aforementioned order confirmation does not constitute acceptance of the order by Strambótica.

All orders are subject to acceptance by the company.

strambótica is not obligated to accept the order and may, at its discretion, refuse to accept it.

The customer, however, acknowledges that by clicking the "PAY" button, he or she assumes the obligation to pay for the product(s).

In this regard, the order is considered accepted when Strambótica notifies the customer via a new email confirming that the order has been shipped.

The contract between the customer and Strambótica regarding the requested product(s) shall be deemed to have been concluded when the Confirmation is sent to the customer.

The Contract shall apply only to the products listed in the Confirmation. Strambótica shall not be obligated to supply any product that has not been confirmed.

Product Availability

All orders are subject to product availability. If, at the time the order is placed, Strambótica detects that any of the products included in the order are out of stock in its warehouses, it will attempt to source the product through other available channels. If the product cannot be made available, the customer will be notified immediately. In addition, the amount charged for the item that was not shipped will be refunded to the customer within the following days via the same payment method used for the purchase.

Right to Refuse a Product

strambótica may cancel any confirmed order or refuse to accept an order for the following reasons:

• In the event of a technical error and/or typographical error in the prices or other product information contained on the Website at the time the order was placed.
• Due to lack of availability.
• When security systems indicate that the order may be fraudulent.
• When we have been unable to deliver the order to the address provided by the customer.
• In the event of a cyberattack, virus, or any other event due to force majeure.

In such cases, Strambótica will issue a full refund for any amounts that have been paid.

Prices and Payment Methods

The applicable prices are those listed on the website on the date of the order.

Prices are listed for each item and include the I.V.A (Value-Added Tax).

However, in accordance with the provisions of Law 37/1992, of December 28, governing this tax, the transaction may be exempt or not subject to this tax depending on the buyer’s country of residence and the capacity in which the buyer is acting (business owner/professional or individual). Consequently, in some cases, the final price of the order may differ from the price shown on the website.

For shipments to countries outside the European Union, the COMPANY will not cover the costs associated with taxes and customs duties specific to each country.

Bids must be clearly marked and identified as such, with the previous price and the bid price clearly indicated.

The COMPANY reserves the right to make any changes it deems appropriate to the website at any time and without prior notice, and may update its products and services in response to market conditions.

Payment Methods

Payment will be made upon completion of the purchase process and is an essential condition for finalizing the purchase. Under no circumstances may payment be made at a later date.

Accepted payment methods: Purchases can be paid for with Visa® and Mastercard® credit cards, as well as 4B or 4B Maestro debit cards, Amazon Pay, and PayPal. In all cases, you select your payment method during the checkout process on the corresponding screen.

Shipping Policy

The COMPANY ships orders to its customers via GLS or DHL, depending on the delivery address. Shipping costs and delivery times are as follows:

The delivery date to the CUSTOMER's address depends on the availability of the selected product and the shipping area. Before confirming your order, you will be informed of the approximate shipping times. However, these times may be affected by unforeseen shipping issues and difficulties in delivering the merchandise.

In any case, if the CUSTOMER does not receive the order within the maximum legal period of 30 days from the date of purchase, they may contact us.

Orders are prepared and shipped Monday through Friday from our warehouse in Yecla, Murcia, Spain. Orders placed before 12:00 p.m. are usually shipped the same day. Orders placed after 12:00 p.m. are generally shipped the next business day. We do not ship on Saturdays, Sundays, or national or local holidays.

If an item is out of stock, the COMPANY will duly notify the CUSTOMER of this fact as soon as possible.

Customs

Customs duties for shipments outside the European Union are not included and must be paid to the shipping company upon receipt of the order.

Returns and Exchanges Policy

Items must be returned in their original condition, along with any related accessories; they must not have been used, washed, or damaged, and must still have their original tags attached.

For hygiene reasons, socks and bow ties cannot be returned.

Returns

To return an item purchased from the online store, the CUSTOMER must request the return through our returns portal and ship the item back within 15 calendar days of the purchase date.

• Contact us by sending an email toinfo@strambotica.es or through the website, indicating:
  • Order No.
  • Item to be returned/exchanged and reason.
• We'll reply with instructions and a return label (if applicable).

Refund

Once we receive the return, we will issue a refund using the same payment method the CUSTOMER used at the time of purchase and will notify you via email.

The refund will cover only the cost of the returned items; the original shipping costs are non-refundable.

The refund may take up to 10 business days to appear in the CUSTOMER's account, depending on the payment method. Your bank or debit/credit card company may also take some time to process and post the refund. If the CUSTOMER has not received the refund after 15 business days, the CUSTOMER may contact us atinfo@strambotica.es.

If the CUSTOMER paid with a gift card, the refund amount will be credited to the gift card used at the time of purchase.

Returns of Incorrect or Defective Products

In the event that Strambótica has mistakenly shipped a product other than the one ordered, the quality of the shipped product is not satisfactory, or the product does not comply with the terms of the contract, the product will be replaced, or the full amount of the returned product and the shipping costs incurred will be refunded (if the order consisted of a single item).

Withdrawal

The CUSTOMER will have 14 calendar days from receipt of the item to cancel the contract.

To exercise the right of withdrawal, the CUSTOMER must notify the COMPANY via emailinfo@strambotica.es its decision to withdraw from the contract by means of an unequivocal statement.

THE COMPANY will promptly provide you with an acknowledgment of receipt of said withdrawal in a durable medium.

THE COMPANY guarantees the CUSTOMER the right to cancel their order at any time and at no cost, provided that the cancellation is communicated before the order has been handed over to the carrier for shipment.

Otherwise, you must wait until you receive the order to exercise your right of withdrawal.

If a product other than the one ordered by the CUSTOMER is delivered by mistake by the COMPANY, the correct product will be delivered and the original product will be picked up, at no additional charge to the CUSTOMER.

If a product arrives at the CUSTOMER's address broken, damaged, or in poor condition, the COMPANY will arrange for its pickup at the CUSTOMER's address and replace it with another product in good condition, at no additional charge.

Legal Warranty and Company Liability

The warranty provided is that set forth in Royal Legislative Decree 1/2007, dated November 16, which approves the consolidated text of the General Law for the Protection of Consumers and Users.

Customer Service

If you have any questions, issues, complaints, or claims regarding your purchase, please contact us via email at:info@strambotica.es

Online Conflict Resolution Platform

In compliance with the obligation to provide information to consumers set forth in Article 14 of Regulation (EU) No. 524/2013 on Online Dispute Resolution for Consumer Disputes, strambótica hereby informs you that the European Commission provides an online dispute resolution platform, which is available at the followinglink and where you can file your complaints to try to reach an out-of-court settlement, if you reside in the EU.