This page outlines our shipping, return, and exchange policy. By making a purchase on https://strambotica.es/en/, you agree to these terms. We recommend that you read them carefully before confirming your order.
📦 Home Delivery
Spain
- Peninsula: €4.90 (free shipping on orders over €150)
- Balearic Islands, Ceuta, and Melilla: 7.50 €
- Canary Islands: 13 €
Delivery time: 24–48 business hours
Other countries
- Portugal: €8.50
- France, Germany, Austria, Luxembourg: €8.50
- Norway, Sweden, the Czech Republic, Italy: 9.50 €
- Switzerland: €10.50
- Netherlands: 15 €
- United Kingdom: 7 €
- Finland: €19.50
- Belgium, Denmark: €11.50
🌱 Sustainability Policy
Will you help us continue to reduce emissions?
If you've made it this far, it's because you care about the planet just as much as we do.
We've worked to ensure that this product reaches you with the least possible impact—from design to shipping.
Avoiding unnecessary returns is a powerful way to conserve resources. Thank you for helping us take care of the planet!
🔄 Returns and Exchanges
Deadline: 15 days, starting from the date the order is delivered.
Excluded products: socks and bow ties (for hygiene reasons).
Requirements: Unused items, with tags and in their original packaging.
Costs
| Destination | Return | Changes (new shipment) |
|---|---|---|
| Spain (Peninsula) | 5 € | 4 € |
| Canary Islands, Ceuta, and Melilla | 8 € | 10 € |
strambótica will refund the amount for the returned product(s) using the same payment method used for the purchase, minus the original shipping costs and the cost of the return or exchange.
Process for requesting a refund or exchange:
- Contact us by sending an email toinfo@strambotica.es or through the website, indicating:
- Order No.
- Product to be returned/exchanged and reason
- We'll reply with instructions and a return label (if applicable).
- You will receive your refund or the replacement item within 7–10 days after verification.
ℹ️ If the return is due to an error on our part or a defective product, we'll cover all the costs.
📍 Can I track the status of my order?
Yes, you can track your order at any time—from purchase confirmation through delivery—using a link to the shipping company's website included in the confirmation email, depending on the shipping details.
💳 Payment Methods
At Strambótica, we work withStripe, a secure and internationally recognized payment platform.
You can make your purchases using:
- Credit and debit cards (Visa, Mastercard, American Express, etc.)
- Apple Pay
- Google Pay
🔒 Secure payment
SSL Encryption
All transactions are end-to-end encrypted
Sustainable Shipping
Eco-friendly packaging to help protect the planet
Easy Returns
30 days without complications
📞 Customer Service
Do you have questions about sizes, delivery times, or processes? Write to us atinfo@strambotica.es or call us at+34 677 728 153.
"Thank you for choosing sustainable fashion. Every little bit counts."
Last updated: February 2026